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Geneva, Switzerland: Flying Emergency Communications Officer - MSF

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Job Vacancy: Flying Emergency Communications Officer - MSF

Location: Geneva, Switzerland


The Emergency Communication Officer strategically supports Médecins Sans Frontières (MSF) Operational Centre Geneva (OCG) as an all-round communications specialist on a “flying” contract.

The Emergency Communication Officer (ECO) reports to OCG’s Operational Communications Coordinator and has functional relations with the MSF OCG Emergency Unit, OCG cells managing emergency interventions as part of regular missions at headquarters, and Emergency Coordinators in field missions/projects. Upon request of the Operational Communications Coordinator, she/he takes any specific project and location.

MSF OCG Emergency Unit along with OCG cells lead and manage interventions in contexts with acute humanitarian needs at the outset of crises and when an immediate and often massive response is needed. Its teams can intervene following outbreaks of conflicts, diseases or natural disasters, or reinforce existing missions facing a steep increase in activities. In these crucial moments, MSF needs to reinforce public communication in support of our operations. Communications activities may focus on engagement with the populations we assist in addition to media, civil society and political actors in our zones of intervention. Activities may also target global audiences through media and social media with the goal of raising awareness of the impact of the crisis and humanitarian stakes for our supporters and donors. The Emergency Communication Officer will be a focal point on the ground for OCG and may at times play an intersectional role.

Your tasks and responsibilities

The focus of the work is a blend of strategy and implementation to support Operations staff on strategic and reactive communications based on a good understanding of the changing communications environment, and to both develop and implement plans and content to reach objectives. S/he facilitates external communication with the media and public as well as internal communication. S/he contributes to MSF's global awareness, acceptance and visibility.

The Emergency Communication Officer covers temporarily for other field communications staff or, upon request of the Operational Communications Coordinator, on other countries or topics. S/he is permanently 'on-call' to cover emergency communications needs, and may fulfill inter-sectional roles when requested.

Support MSF communications by contributing to the development and implementation of a communications and advocacy strategy for MSF field presence during emergencies;
Collect high quality communications materials including: broadcast quality video and short clips for digital platforms; sound and photos for digital slideshows, radio spots, and images to upload to the MSF media database.
Collect testimonies and stories of patients and MSF staff for multimedia and printed projects.
Produce high quality communications content including press releases, talking points, newsletters, bulletins, web stories, reports, briefings, etc., to promote MSF visibility and acceptance, achievements and success stories; while ensuring they are in line with MSF communications strategies and ethical guidelines, and bring in a human element from personal experience whenever possible;
Ensure the dissemination of information; advise on dissemination tactics; organize interviews and filming opportunities to support high-visibility of MSF humanitarian work through media; web and social media and ensure proper packaging of reports and other visibility materials;
Identify subjects of interest for communications products and activities related to health topics;
Engage the affected communities and support behavioural change communications in coordination with the field teams;
While on assignment, establish and maintain a network of contacts in the press/media to ensure and promote the dissemination of information; and provide support to broadcast media and journalists and facilitate their access to related information, as appropriate.

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